Uncover a way to optimize DHL’s approach within the customs domain, considering legislation, digitization, globalisation and analytics.

The Project

The Project

Want to work alongside the most international company in the world? A global leader in the logistics industry?

Now more than ever, one sees the impact of the global supply chain industry. COVID-19, the blockage of the Suez Canal by the Evergreen creating a congestion of ships trying to enter foreign markets and rise of eCommerce have all played a part into propelling companies like DHL into the news.

However, next to an increasing strain on our global logistics network due to demand, there has also been an increase on legislative impacts on companies such as DHL. Think of Brexit, VAT-22 or ICTS – all effecting how we, as a company, work together with the custom’s authorities.

Together with you, we would like to uncover a way to optimize our approach within the customs domain, looking at from a cross-disciplinary viewpoint considering legislation, digitization, globalisation, and analytics. Having worked on various (data-driven) solutions currently and in the past, the team in Maastricht is keen to discover new potential.


In this project, the focus is on “discovering something new”

The Client

The Client

Founded in 1969, DHL Express quickly rose to prominence and to this day it remains the most international company in the world, as well as the global market leader in Express Logistics. Founded over 20 years ago, our Shared Service Center in Maastricht has been pivotal to the success of our organization. Originally rooted in finance, our Center has since expanded into other fields to assist our local, regional, and global colleagues in areas varying from project management and pricing, all the way to advanced analytics. Herein, over 550 employees aim to ensure a great service quality and top bottom-line results, all in line with our company slogan: Excellence, simply delivered.

Formal Client

This client provides guidance and supports the team with feedback, but it not actively involved in project execution.